How a 24/7 AI Admissions Advisor helped a premium international preschool group scale parent engagement and drive enrollment growth in a new market.
EtonHouse Singapore, a premium international preschool group, was expanding into new regional markets. Their admissions team couldn't scale to provide 24/7 personalised responses to parents across time zones. Inquiries about curriculum, bilingual programmes, fees, and enrolment logistics were going unanswered after hours — and every unanswered question meant a potential lost enrolment.
Generic chatbots fell short. They hallucinated fee figures, misunderstood nuanced policy questions, and failed to convey the warmth expected of a premium education brand. EtonHouse needed an agent that could represent their institution with accuracy and care, around the clock.
They came to Northorp to build something different.
EtonHouse Singapore
Premium International Preschool Group
Market: Expanding into new regional markets
Need: 24/7 multilingual parent engagement at scale
Constraint: Zero tolerance for hallucinated policies or fees
Goal: Convert informational inquiries into enrolment pipeline
BM25-style retrieval anchors every response to school-approved content. Knowledge is chunked by logical sections — fees, curriculum, campus safety, policies — and scored for relevance in real-time. Parents get grounded answers, not LLM fabrications.
The agent ("Avery") uses a warm, policy-aware tone that translates institutional language into parent-friendly guidance. Strict guardrails prevent invented fees, promised seats, or unapproved commitments. Safety topics are escalated to human staff immediately.
Tour bookings are woven naturally into dialogue. When parents discuss specific campuses or programmes, the agent proactively offers a campus tour with an inline booking form — branch selection, parent details, consent capture — without breaking conversational flow.
Rather than relying on black-box AI knowledge, we built a system where every answer is traceable back to verified source material.
Smart keyword-matching that scores content chunks against each query in real-time. Responses are always grounded in school-approved documentation — no black-box generation, no hallucinated policies.
Source content is organised into logical sections — fee schedules, curriculum descriptions, campus safety policies, enrolment procedures — for precise, context-aware retrieval.
"Avery's" tone was calibrated to translate institutional language into warm, parent-friendly guidance without sacrificing accuracy or compliance.
Dynamic guardrails prevent the agent from inventing fee figures, promising seat availability, or making unapproved commitments. Safety-sensitive topics are escalated to human staff immediately.
24/7
Instant parent responses
0
Hallucination incidents
3x
Lead conversion improvement
<2s
Average response time
EtonHouse Singapore trusted Northorp to build an agent that represents their brand with accuracy, warmth, and compliance — available 24/7. Your industry could be next.